A&A Metro - Call 1-800-437-3844

Our Reservations Center
is open 365 days a year.
Call 1-800-437-3844
Our answering service
is available 24 hrs.

1001 Bedford Street,
Bridgewater, MA 02324

1-800-437-3844
Fax: 508-697-0043

Dear Customer,
As a valued customer, we welcome your comments and suggestions for our services so that we can continue to make improvements to best meet your transportation needs. Please take a few moments to let us know how we can serve you better. We would appreciate hearing from you.

If you have questions or comments with regard to this survey, please contact us
at (508) 697-0017.

Thank you!
The Staff of Bill's Taxi Service,Inc. / A&A Metro Transportation

Customer Survey Form

Organization Name:

Contact Person:

(optional)

We ask you to rate the following on a scale of 1 to 5 (1 being most satisfactory, 5 being least satisfactory) based on your experience and feedback from your client/ employee passenger.

Office Staff	Rating
a. Telephone Courtesy
b. Knowledge of Policies/Services
c. Handling of Reservation
Drivers	Rating
a. Appearance
b. Courtesy of Service
c. Safe Manner of Operation
d. Knowledge of Roadways
e. Timeliness of Driver's Arrival
f. Assistance with Passenger Needs
Vehicles	Rating
a. Exterior/Interior Appearance
b. Cleanliness
c. Safety
d. Operation of Equipment (such as lift)
	Rating
Rating of Overall Service
Competitiveness of Rate Charged
Satisfaction with Company's Response to Problems

What are some of the things you like best about our company?

What improvements, if any, would you like to see in our transportation services?

Additional Comments:

Thank you for taking the time to complete this survey!
If you have other question or concerns please contact Wendy Murphy, at wmurphy@aametro.com